Returns + Exchanges

Last Updated: July 1, 2026

We want you to be completely satisfied with your purchase from berkleyshop. If you are not satisfied with your order, we offer a simple return process.

1. Return Period

You may request a return within 30 days after receiving your order.

To qualify for a return:

• Items must be unused and in original condition
• Products must include original packaging
• Items must not show signs of damage or wear
• Proof of purchase is required

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Customized products
• Used or damaged items
• Products without original packaging
• Clearance or final sale items

3. Return Process

To request a return:

1. Contact our customer support team with your order number.
2. Explain the reason for your return.
3. Wait for return approval instructions.
4. Ship the item according to the provided instructions.

Returns sent without approval may not be accepted.

4. Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method.
• Refund processing may take 5–10 business days.
• Original shipping fees are generally non-refundable.

5. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us within 30 days. We will review your request and provide an appropriate solution.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact customer service with:

• Order number
• Photos of the product
• Description of the issue

We will assist you as quickly as possible.